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1. What does the city charge for various services they provide

The city has adopted a Master Fee Schedule that combines all the rates, fees and charges associated with city services. Master Fee Schedule

2. When is my utility bill due?

Utility bills are divided into three cycles. If you are in cycle 1, your bill is due the 10th of each month. Cycle 2 is due the 15th. Cycle 3 is due the 20th.

3. Do you accept credit cards for utility payments?

Yes, we accept Visa and MasterCard.

4. Can I change the due date of my utility bill?

No. Your cycle billing date is determined by the location of your residence or business.

5. What happens if my electric or water can not be read during the normal reading time?

If your service meter cannot be read for some reason by our meter readers, we will try to contact the customer and have them tell us what the reading is or schedule a time for a meter reader to drop by. If that is not successful we will estimate the usage of the meter(s) based on prior history. When an actual reading can be obtained, future billings will be trued up and the customer's account will be satisfied.

6. Can a customer defer payment on a current bill if they are having a difficult time paying?

Yes. The City will work with customers by agreeing to deferred payment agreements. The customer should note that there are policies in place for these types of agreements and the customer must abide by those policies and the agreement reached.

A customer may have up to three pay agreements in one calendar year; and none of those can be in back to back months. Also, in order to obtain a deferred pay agreement, the customer may be required to make a partial payment. Note that the City will not agree to deferred payments on days that meters are being disconnected for non-payment.

7. I recently had a significant water leak. Can my utility bill be adjusted so I will not have to pay for the lost water?

Yes. The City of Sallisaw has a policy to provide partial relief to customers who have sustained a loss of billable water due to a leak on the premises. The leak adjustment will not exceed 75% of the calculated loss during the period the leak occurred.

8. Can a residential or commercial customer refuse sanitation services?

No. All residents and businesses in the city limits must accept and use the municipal sanitation services provided by the city.

This is covered in our city code book Section 98.263, 98.264 and 98.265

98.264.(a)"Each owner, tenant, occupant or lessee of any building or premises in the city shall accept and use the refuse disposal services provided by the city"

98.265. "No connection for utility services in any part of the city in which the city provides a municipal refuse collection and disposal service shall be made unless and until the customer makes provision for municipal refuse collection and disposal service at the same time that application is made for utility service"